Copy of my Post on Yelp - T-mobile

Hey to all of you Yelpers.

I am currently a T-mobile employee at this location, and although I may regret writing this review in the future (in case people try to come find me), just wanted to write a little bit about what our job is like...

Yes, "sometimes" the lines are long and I would dread coming into a cell phone store too. We can't control it. It would be ideal if our customers could spread out the times they come in so there's never any lines (because honestly, half the day we're just standing around). But we can't control that, and neither can our customers.

And Don, no offense to you, but EVERY one of our customers thinks they should have a star on our sidewalk. It's a tough business, because not only are we providing goods, but we're also providing a service. If all we did was sell the phones to you, then every customer would almost always leave happy. But since the coverage, monthly rate plan, customer service AND the device we sell you all have to be operating properly, it becomes a lot more complex than I can explain here. And after years of paying the same company, you start to feel like that company owes you something. I feel the same way towards Comcast and my cable service.

Because of everything mentioned in the previous paragraph, we MAY forget to do something we promised you.... I can't remember how many times I've forgotten to give a rebate form, or to credit a fee, or to look for an extra case... because while looking at a customer's monthly bill, fixing their phone, adding a feature... all in about 10 minutes, we all inevitably forget the smaller details. If this happens, please kindly remind us.

I think cell phone customers should be thankful for one thing... that the Cell Phone industry is one of the FEW industries that aren't monopolized (yet, anyway). Be thankful that you have choices. If you don't like our plans, customer service, phones, rates, and the coverage at your house sucks... then you're FREE to go elsewhere. And if you don't like your current service, think you're paying too much, and they treat you like crap constantly... then T-mobile will welcome you.

In my opinion, cell phone customers need to stop buying on impulse. Most are signing up for 2-year commitments, and they do it with a split-second decision. Unlimited T-mobile to T-mobile doesn't mean anything if all your family is on AT&T. And a lot of times, all you're saving is $100 to $150 on a phone... or roughly translated, about 2 or 3 months worth of service. But again, if you plan on sticking with the same company for years... then it's all a moot point. You know yourself better than I do.

We've heard "If you don't do THIS for us, I'm going to switch" SO many times, it doesn't affect us anymore. Because a lot of times, it's just a threat, and nothing more. And it's hard to gauge what's a threat, and what's real. If we gave free phones to everyone who made that threat, we would go out of business. If you're really upset with T-mobile (regardless of what you read on the blogs and Google), we'll happily give you the phone number to the corporate office.

And truth be told, a lot of times, customers are upset because of something they messed up on themselves. But because they don't want to own up to it, they start blaming their coverage provider. I can understand if we forgot to add the 400-text messaging bundle. And if we did, we'll credit the overages. But if you purchased the 400-text message bundle, and used 3,000 instead? That's not really the retail employees fault. But MAN, do people love taking it out on us.

It's a tough industry... because think of Comcast, and in another way, think of Honda. With Honda, you buy a car from Honda, and you're not required to pay Honda a monthly fee to use that car. Once you buy from Honda, you can get it serviced anywhere, drive it as much as you want, and go wherever you'd like.

And think of Comcast. You want cable TV at your house? You probably only have 1 option for wired cable. But you still have to pay them monthly for their service. Honestly, it sucks. Because I have no choices.

But with T-mobile, you can buy a phone from almost anywhere; Ebay, Craigslist, get another GSM phone unlocked... but you still need to pay monthly to use a service on it. You can't just buy a phone and use it straight out of the box. You have to contact AT&T, Sprint, Verizon, T-mobile or SOMEONE to get it working.

Hopefully, this gives most cell phone users a little bit of insight to the industry. And if you have questions, you know where to find me.

GarageBook - How To Show Your Car On Your Wall

If you don't already have GarageBook as an app on your Facebook page, you can install it here, http://apps.facebook.com/garagebook.

How to Post your Car on your Wall
(Just installing the GarageBook application and uploading a car will not display your car on your wall, you must first follow these steps)

Make sure you have installed the GarageBook application, entered your car information, and are logged into Facebook...
1. Click on "Home"
2. Look towards the right, where it says Applications. Click on "Edit" to the right of Applications.
3. Click on "Edit Settings" next to GarageBook.
4. Click on the "Profile" tab.
5. Next to Box, click "Add" to add GarageBook to your Profile.
6. Click on "Profile" to view your Facebook Profile.
7. Click on the "Boxes" tab (usually located next to the Wall & Photos tabs).
8. Scroll to the GarageBook box and click on the pen logo in the upper right corner of the box. Then select "Move to Wall".
9. Check your Profile to make sure GarageBook is there!

Sorry for all the steps involved. Facebook makes it tough on us developers. Contact us if you have any questions.